1. Return Policy for Online Jewellery

We want every customer to feel confident when purchasing online jewellery from our store. If you are not satisfied, you may request a return within the allowed return period.

2. Return Request Timeline

Customers can submit a return request for online jewellery within the specified number of days from the date of delivery.

3. Eligibility for Returns

Returned online jewellery must be unused, undamaged, and in its original packaging with the invoice.

4. Non-Returnable Products

Certain online jewellery items such as customized or special order pieces may not be eligible for return.

5. Refund Processing

Once we receive and inspect the returned online jewellery product, the refund will be processed to the original payment method.

6. Exchange Option

Customers can exchange their online jewellery item for another design of equal value depending on product availability.

7. Damaged or Defective Items

If the online jewellery product arrives damaged or defective, customers should contact our support team immediately.

8. Return Shipping Guidelines

Customers may be responsible for return shipping costs unless the online jewellery item is defective or incorrect.

9. Refund Timeframe

Refunds for returned online jewellery purchases are usually processed within a few business days after approval.

10. Customer Support Assistance

For any queries related to online jewellery returns, refunds, or exchanges, customers can contact our support team for assistance.